Privacy Policy

Naija Hub ("we", "us", "our") is a Nigerian digital services marketplace that lets you fund a wallet and buy airtime, data bundles, virtual phone numbers, and related services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By creating an account or using Naija Hub, you agree to this policy.

• Account information: your email address, full name, phone number, and password (stored only as a secure hash).
• Wallet and transaction records: deposits, purchases, amounts, transaction references, dates, and statuses.
• Order details: the phone numbers, networks, data plans, or virtual numbers you purchase, and related delivery results (such as SMS messages received by a virtual number you ordered).
• Payment information: when you fund your wallet, you pay by manual bank transfer. We store the deposit amount, your deposit reference, and its status — we never see or store your bank login, card number, CVV, or PIN.
• Usage information: pages you visit, actions you take in the app, device and browser type, and approximate timestamps, used to keep the service reliable and secure.
• Support communications: messages you send us when you ask for help.

• To create and manage your account and authenticate you when you sign in.
• To process wallet funding, purchases, refunds, and cancellations.
• To deliver the services you buy (for example, sending airtime to a phone number or providing a virtual number).
• To send you important notifications about your orders, deposits, and account security.
• To detect and prevent fraud, abuse, and unauthorized access.
• To improve and troubleshoot the app, and to respond to your support requests.
• To meet legal, tax, and regulatory obligations in Nigeria.

We do not sell your personal information to anyone.

Your data is stored in a secured cloud database with encryption in transit (HTTPS/TLS) and at rest. Passwords are hashed and are never stored in plain text. Access to account data is restricted by row-level security rules so that you can only access your own records, and sensitive wallet operations run through protected server-side functions. While no online service can guarantee absolute security, we apply industry-standard safeguards and review them regularly.

We share only the minimum information needed, and only with:

• Service providers that fulfil your orders — for example, telecom/VTU providers receive the phone number and product you purchased, and virtual-number providers receive your order request.
• Authentication providers (such as Google) if you choose to sign in with them.
• Law enforcement or regulators, only when we are legally required to do so or to protect the rights and safety of our users.

We never share your password, and we never share your data with advertisers for marketing purposes.

Naija Hub uses your browser's local storage for essential functions only — for example, keeping you signed in and remembering your light/dark mode preference. We do not use advertising or cross-site tracking cookies.

We keep your account and transaction records for as long as your account is active, and afterwards only as long as needed to meet legal, accounting, and fraud-prevention requirements. You may request deletion of your account at any time (see Section 8).

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate details (you can edit your name and phone number in Profile settings).
• Request deletion of your account and personal data, subject to records we must keep by law.
• Withdraw from optional communications at any time.
• Lodge a complaint with the Nigeria Data Protection Commission if you believe your data has been mishandled.

Naija Hub relies on trusted third parties (payment, telecom, and virtual-number providers) to deliver its services. These providers have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites or services linked from Naija Hub.

Naija Hub is not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will remove it.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above and, for significant changes, notify you in the app. Continuing to use Naija Hub after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how your data is handled, contact us at helpnaijahub@gmail.com. We're happy to help.